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Wide Horizons by Compass Point Assist
Pack your bags and leave the worrying to us. We help you prepare before you go, and we’re here 24/7 while you’re away.
or call or message us on WhatsApp: +49 175 49 24 136
Sailing the Greek islands, cycling through the countryside, a mountain trek you’ve dreamed about for forty years. Wide Horizons is for travellers who still want to do it all.
You bring the wanderlust.
We make sure your health is ready for it.
Most problems abroad don’t start with bad luck. They start with something nobody checked before leaving. These are the kinds of situations our team helps people with every year.
A traveller with a heart condition is admitted to hospital on holiday. The condition wasn’t properly declared to the insurer, the claim is questioned, and the bill lands with the family.
How we help: we look at your health before you go and help you understand what to ask your insurer.
Some common prescription medicines, including certain painkillers and sleeping tablets, are restricted in countries such as Japan or the United Arab Emirates. Without the right paperwork, they can be taken away on arrival.
How we help: we check your medicines against the rules at your destination and tell you what to carry.
A few weeks after an operation, a traveller is refused boarding because they can’t show they’re fit to fly. The trip they saved for ends at the airport.
How we help: we tell you whether you’re likely to need a fit-to-fly letter, and when to get it.
A fall on a city break. A doctor who doesn’t speak your language, decisions about treatment, and family at home with no idea what’s going on.
How we help: our doctors explain your treatment in your language and, with your permission, keep your family informed.
Your travel insurance pays when things go wrong.
Wide Horizons helps make sure they don’t.
Wide Horizons is the safety net you never knew you needed, and the missing link between booking your dream trip and feeling truly confident to take it.
As the years go by, our health needs change, and a great trip starts with planning around them. That’s where we come in. Before you leave, our medical and travel experts look at your health and your destination, and give you clear, practical advice to help you avoid problems or reduce the risks. After all, the best emergency is the one that never happens.
Wide Horizons isn’t insurance. It’s the perfect complement to your travel insurance. Your insurance and its assistance team are there to cover your medical costs and manage your case if something happens abroad. We’re there to help stop it happening in the first place.
And if something does go wrong, you’re not on your own. Our 24/7 team is just one call away. With your permission, we work alongside your insurer’s assistance team, making sure nothing is missed and keeping you and your family informed, while you concentrate on getting better.
A consultation with one of our medical and travel experts about your trip and your health, followed by clear advice on medication, vaccinations, fitness to fly and the hospitals and doctors at your destination.
One number to call, day or night. We guide you to the right care, keep an eye on any pre-existing conditions, work alongside your insurer’s assistance team and make sure nothing falls through the cracks.
With your permission, we keep the people at home up to date if something happens, so they always know you’re in good hands.
Not quite. Your insurance and Wide Horizons do different jobs, and they work best together.
| What you get | Most travel insurance | Wide Horizons |
|---|---|---|
| Pays for medical treatment abroad | Yes | No, we’re not insurance |
| A doctor looks at your health and your trip before you go | Not usually | Yes |
| Checks your medication against the rules at your destination | Not usually | Yes |
| Advice on vaccinations and fitness to fly | Not usually | Yes |
| 24/7 help if something happens | Yes, through its assistance team | Yes, and we work alongside that team |
| Keeps an eye on pre-existing conditions while you travel | Not usually | Yes |
| Keeps your family informed | It varies | Yes, with your permission |
Every insurance policy is different, so always check what yours includes.
Good travel starts with good preparation. Our medical and travel experts look at your trip and your health, and give you clear answers before you leave.
Tell us about your health and we’ll help you plan your trip around it, from what to pack to what to do if symptoms flare up abroad.
We check whether your medicines are available at your destination, under which names, and what rules apply to bringing your own supply.
We tell you which vaccinations are required or recommended for your route, and when to get them so they work in time.
You get the local emergency numbers and the hospitals and clinics near where you’ll stay, checked by people who know the local healthcare system.
After an operation, with a heart or lung condition, or on a long-haul flight, we tell you what the airline needs and help with medical clearance forms.
Whether it’s a CPAP machine, insulin pump or pacemaker, we tell you what to expect at airport security, which letters to carry and what you need to use it abroad.
For insulin, blood thinners and other time-sensitive medicines, we help you plan your doses around the flight and the time difference.
We find doctors who speak your language near where you’ll stay, and can give you a short medical summary translated into the local language.
Heat, humidity and high altitude can affect blood pressure, breathing and some medications. We tell you what to watch for at your destination.
We explain what the ship’s medical centre can and can’t do, what it may cost, and which hospitals are near your ports of call.
We help arrange airport wheelchair assistance and check accessibility at your hotel or on excursions.
For longer stays, we help you arrange repeat prescriptions, check-ups and a local doctor you can rely on.
Everything to think about in the weeks before you go, from vaccinations and medication to what to pack. Print it out and tick it off.
Book a personal pre-travel consultation with one of our medical and travel specialists, by phone or video.
Even with the best preparation, things can happen: a fall on a cobbled street, a stomach bug, or a flare-up of a long-standing condition.
When they do, you shouldn’t have to search for help in a language you don’t speak. One call to our 24/7 team puts experienced medical and travel professionals on your side. We listen, help you understand what’s happening and work alongside your insurer’s assistance team, so you get the right care quickly.
Day or night, talk to our team about symptoms, medication or where to go, and we point you to the right doctor or clinic.
With your permission, we work alongside your travel insurer’s assistance team, so nothing is missed and you don’t have to explain everything twice.
Our multilingual team works worldwide, translates medical documents and explains what’s happening in plain words.
Our medical team helps you make sense of a diagnosis or treatment plan, so you can ask the right questions before you agree to anything.
If your medicine runs out, gets lost or is left at home, we help you find the local equivalent and a pharmacy nearby.
If you’ve been unwell, we help you get the medical letters and fit-to-fly documents you need, in close contact with your insurer.
Where you’re going, for how long and anything we should know about your health.
One of our experts talks through your health and your plans with you, and you receive your personal destination health brief, whether it’s a cruise, a city break or a long stay.
Keep our 24/7 number with you. If you need us, call or message us on WhatsApp and we guide you to the right care.
After your consultation with one of our doctors, you receive your personal destination health brief, written in plain language for you and your trip.
Our goal is to send it within 48 hours of your consultation. Keep it on your phone, print it for your suitcase, and share it with your family and your GP.
Reviewed by the Compass Point Assist medical team
Dr. Leo Almeida is Compass Point Assist’s Chief Medical Officer. He leads the medical team that prepares your brief, answers your questions before you go and guides you if you need help while you’re away.
In this short video, Leo explains what happens in your consultation and why good preparation makes such a difference.
Whether you’re planning one big trip or several a year, there’s a Wide Horizons plan for you.
For one trip, when you’d like expert advice before you go
from €99 per person
For one trip, with support before you go and while you’re away
from €179 per person, per trip
For every trip you take in a year
from €299 per person, per year
Not sure which plan to choose? Request a free 15-minute call.
We highly recommend travelling with good travel insurance alongside Wide Horizons. Wide Horizons is an advice and support service. It is not insurance and does not pay for medical treatment or other travel costs. Prices are per person and include VAT where applicable. Reduced prices for couples travelling together.
Request a free 15-minute call. We’ll talk about your trip, answer your questions and help you decide whether Wide Horizons is right for you. No obligation.
Give your parents or grandparents Wide Horizons for their next trip. Before they leave, our medical experts help them prepare for their health needs and their destination. And if anything does happen while they’re away, our 24/7 team is there for them and keeps you informed every step of the way.
Arrange Wide Horizons for someone you love Share with your family
“Our goal is simple: that your loved ones come home with stories, not emergencies. Good preparation is the best travel companion there is.”
Looking for a present for parents or grandparents who love to travel? Give them peace of mind for their next adventure.
Wide Horizons is a service of Compass Point Assist, an independent medical and travel assistance company based in Germany and working worldwide.
We support travellers, families, charities, sports organisations and businesses around the world, from city breaks in Europe to treks in Nepal and safaris in Tanzania. Whoever you are and wherever you go, you speak to real people who know what they’re doing and genuinely care.
Our medical team is led by our Chief Medical Officer, Dr. Leo Almeida, and works with a trusted network of doctors, hospitals and partners worldwide. Our multilingual team means you can talk to us in your own language, day or night.
Can’t find what you’re looking for? Call or message us on WhatsApp, or book a short conversation with one of our experts.
Book an expertA doctor from our medical team, led by our Chief Medical Officer, Dr. Leo Almeida. They look at your health and your trip together, and give you advice that fits you.
As soon as you know your plans. The earlier the better, especially if you might need vaccinations, as some take several weeks. Our goal is to send your brief within 48 hours of your consultation, depending on demand. Leaving very soon? Tell us, and we’ll treat it as urgent.
We always recommend it. Wide Horizons isn’t insurance and doesn’t pay for medical treatment or other travel costs. Your insurance pays the bills; we help you prepare, guide you while you’re away and work alongside your insurer’s assistance team.
We can still help you prepare and guide you to the right care. But you would have to pay for any treatment yourself, and abroad that can be very expensive, so we strongly recommend arranging insurance before you go.
No. We work alongside your GP. You can share your brief with them, and if there’s something worth discussing before you travel, we’ll tell you.
Only our medical and assistance team, and only to help you. We ask for your consent before we store any health information, handle it in line with GDPR, keep it secure, and never sell it or share it without your permission. You can ask us to delete it at any time.
Yes. Because it involves their health, we need their consent. We’ll contact them, explain what Wide Horizons does and ask them to agree before we look at any health information. With their permission, we can keep you informed too.
Our 24/7 team answers, usually within two minutes, day or night, wherever you are. They listen, work out what you need and guide you to the right care, involving our doctors and your insurer’s assistance team when needed.
Yes. You can message us on WhatsApp on the same number: +49 175 49 24 136.
Our team speaks many languages. Tell us your preferred language when you book, and we’ll do our best to match you.
Our prices include VAT where applicable.
No. There’s no age limit, and we help travellers going anywhere in the world.
Call or message our team on WhatsApp, 24 hours a day, every day of the year, wherever you are in the world.
+49 175 49 24 136